FAQ

     

Are the products sold original?

 

All products offered for sale on www.kanzcocuk.com are original.

 

What should I do if the product I ordered arrives in the wrong model or colour?

 

If the product you receive is different from the model or color you ordered, you can make a change by calling our customer service at +90212 671 92 00.

 

I created a new order, can I change my order?

 

You can change your orders from www.kanzcocuk.com by calling customer services at +90 212 671 92 00 or send email to [email protected] if your order has not been delivered yet.

 

Can I change the address where my order will be delivered?

 

Check whether your order has been shipped or not. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can reach customer services at +90 212 671 92 00 or send email to [email protected].

 

The product I want to buy is out of stock. Will it be on sale again?

 

Due to the constant renewal of our stocks, the products are put on sale again as soon as possible.

How should I clean my products?

 

Since www.kanzcocuk.com products are produced from delicate and technological fabrics, they should be cleaned according to the washing and drying instructions on each product.

 

Shiptment / Delivery
 

When will my order reach me?

 

Order delivery time varies from country to country.

 

How can I find out whether my order has been shipped?

 

You can follow your order status from the My Order Details page on the site.

 

Is there anything I should pay attention to when receiving the cargo product?

 

Yes. Damage to the products may occur during shipment by cargo. For this reason, when receiving the product, you should pay attention to whether the package is crushed, torn or wet. In such a situation, you should not accept the cargo and file a report with the cargo officer.

 

How can I reach the product that has been shipped but I cannot find it at home?

 

If you are not at the stated address, the product you ordered will be delivered to the cargo branch closest to your address. It is kept at the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Products not received within 3 days are sent back to our company.

 

Refund

 

How long does it take to get a refund if I cancel the order?

 

When you cancel the order or return the product, your money will be refunded within 7-10 business days after the product reaches us.

 

How many days can I return the product I purchased?

 

You can return the product within 14 days after you receive it.

 

What should I do if the product I received is defective?

 

If you send the product to us before the return period (14 days), the necessary procedures will be taken and a refund will be made. If we have the same product in stock, you will be informed so that you can create a new order.